Returns & Exchanges
At Aromatix Shop, we want you to be completely satisfied with your fragrance purchase. If your new scent isn't the perfect match, you can return or exchange unopened products within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Securely pack the item in its original, unopened packaging and include a copy of your packing slip to ensure a smooth processing experience.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned fragrance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing